Before I left for Bolivia in January I was on something of a quest for the New Balance MT101, but nowhere did I find a size 14. I ordered a pair through a local store, but when they finally came in, I had other things I had to do with my money. I knew this shoe was coming out but hadn't parsed the timing of it's release properly.
Once I started seeing chatter about the shoe, I realized that I could possibly have a pair brought down to me when my Mom comes to visit at the end of this month. I couldn't take it anymore and pulled the trigger on the unnecessary expense last Thursday when I also bought some gear for the kitchen (also coming in my Mom's luggage).
The scale shipped on Friday (the same day I expected the shoes to ship), but come Monday I hadn't gotten a shipping advice, so I penned this note to New Balance Customer Service - online:
Yesterday I got a shipping advice and I thought, "Ok, that works. It'll be close, but the shoes should arrive in VT before Mom leaves on the 31st." Later in the day, I looked at my phone and saw this reply to my note in my inbox:
That's just remarkable. The shoes will arrive today in Vermont alongside of the scale. Seriously above and beyond - and via a web contact form too. Thanks New Balance.
Thanks for reading,