Wednesday, March 23, 2011

Holy Customer Service Batman!

A bit of background.  Brandon penned this piece about the Minimus and he tipped me over the edge from wanting to lusting.  I've been wanting a shoe with a bit more to it than the 4 pairs of VFF's I've been rocking since January for my longer runs.  But, I didn't want to go all the way back to my Cascadias.
Go CU!

Before I left for Bolivia in January I was on something of a quest for the New Balance MT101, but nowhere did I find a size 14.  I ordered a pair through a local store, but when they finally came in, I had other things I had to do with my money.  I knew this shoe was coming out but hadn't parsed the timing of it's release properly.

Once I started seeing chatter about the shoe, I realized that I could possibly have a pair brought down to me when my Mom comes to visit at the end of this month.  I couldn't take it anymore and pulled the trigger on the unnecessary expense last Thursday when I also bought some gear for the kitchen (also coming in my Mom's luggage).

The scale shipped on Friday (the same day I expected the shoes to ship), but come Monday I hadn't gotten a shipping advice, so I penned this note to New Balance Customer Service - online:
Subject: Customer Care - Help with My Order

I'm curious if my order:
Has shipped or will ship prior to the 23rd of March.
I am having the shoes brought to Bolivia by someone who is coming to visit me.  They leave on the 30th of March.
Yesterday I got a shipping advice and I thought, "Ok, that works.  It'll be close, but the shoes should arrive in VT before Mom leaves on the 31st."  Later in the day, I looked at my phone and saw this reply to my note in my inbox:
Dear Jay,

The shoes are shipping today, 03-22-11, with a scheduled delivery for tomorrow, 03-23-11.

If you have any other questions or concerns, please feel free to send us another e-mail.  Have a nice day, Jay.

Joe S.
Customer Care
That's just remarkable.  The shoes will arrive today in Vermont alongside of the scale.  Seriously above and beyond - and via a web contact form too.  Thanks New Balance.

Thanks for reading,

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